HEDDONFROG wrote:Amen, to customer service. I broke a Cabelas rod, walked in told them it was my fault and they not only replaced it but due to a sale I was able to get the next model up in their line. As for Loomis's Expeditor service, I'm about to replace a rod that I originally bought in the late 90's and have broke this same damn rod at least 3 times since the first one...well, now 4. One of these days they're going to say "Nope, not gonna do it this time" and I'm going to say "Yeah, don't blame you" Idk why I break this one particular rod so often. Some rods I never break
If its the one I'm thinking, you technically didn't break it
Rambler, BPS customer service isn't half bad themselves. IDK if you remember, but a couple months ago I posted that I went fishing and snapped one of my favorite rods on a hook set. This was the 4th rod I broke this year, so I felt a pretty big sense of doom. My fiance and I went to our wedding venue to talk some stuff over with them (in Wadsworth) and on a whim I asked if we could take a look at BPS and see if they'd replace it. Walked in without it, assuming they'd tell me to pound sand. Approached the counter and talked to a teenaged or barely 20 guy. He asked if I had a receipt...yeah def don't have that. He knew the rod was released earlier this year and BPS carries a 1 year warranty so he told me to grab another rod and we'd get this done. I was even offered to swap out the reel (bought as a combo) but didn't wanna lose the line on it, plus the reel worked just fine anyhow. Like you guys both said, they could have laughed in my face but actually made me quite happy.