I looked through my inventory and found 4 broken St. Croix rods. All but one were 10+ years old. One of them was a Premiere manufactured in 2010 that came from a buddy that died of cancer a few years ago. I accidentally stepped on it while shore fishing along the Oconto River rocks, and it absolutely made me sick. Anyways, I just took the pictures required on the form and paid the $60 for each rod, and replacements shipped yesterday through Spee-de. I already bought a Victory Rod recently so I will have to look through my gear and see if I have any good reels without a home. Not a bad problem to have.

 

I have sent some back in the past and it was relatively pain free. If I recall correctly you have to send the road back and pay something like $50 and they replace the rod. The procedures may have changed as it has probably been about 10 years since I have done it.

 

Thanks that sounds encouraging after reading a lot of negative comments that I have read on the internet

 

Have done the replacement process with St Coix several times both by mail & in person. I coudnt have been more satisfied on every occasion. I really appreciate their upgrade policy when doing a warranty replacement which allows you to choose a different rod to replace the broken one.(you just pay the current retail difference in addition to the replacement fee). I really wish Loomis would do the same, but, thats a big reason why I will usually pick a st croix over a loomis.

 

No kidding I might be able to upgrade or get a different rod 🤔 that's freaking awesome

 

That was true as of 2-3yrs ago, anyway. If the policy has changed I havent heard about it.

Over the span of a few years, with a great deal of help from U.P.S. (they destroyed 10 rods I had shipped for a trip in 1 shot), I managed to upgrade a lot of st croixs from avids to legends over the span of a few years at what I felt was a more than fair price.

 

Over the span of a few years, with a great deal of help from U.P.S. (they destroyed 10 rods I had shipped for a trip in 1 shot)

Oh man, that would suck! The most rods I've ever heard of being damaged in one go. I actually laughed out loud, sorry Pat.

Luckydawg - St. Croix will definitely take care of you, you just might have to wait awhile if your specific rod is out of stock like matt.ski said. Low inventory has been a problem plaguing many rod manufacturers.

 

Will you replace both or use the credit towards one?

~JOE~

 

I've had a few low-end St Croix's that I got the $50 payment to replace. They had me photograph the serial number and break the rod w/photo. I didn't have to send anything but the payment. They got it back to me quite quickly, this was Covid springish I thinks?

 

I’ve had good luck with St. Croix warranty also. Both times the rod was broke by operator error, not poor workmanship. Did the same thing Matt. Filled out the on-line form and had a replacement within a week. Easy peasy.

 

That was quick my last replacement was closer to a month

 

Mine both came yesterday. Completed the form on 02/27.

 

I have sent them back to GLoomis but never St. Croix. I would call them tomorrow and get all the right procedures.

~JOE~

 

I was extremely shocked when it broke I just kinda stared at it in disbelief I will try getting ahold of them first how did GLoomis handle it for you

 

If a GLoomis rod breaks and it is your fault they will replace it for $100. I had 1 rod replaced twice already. Both breaks were my fault. I called GLoomis and gave them the rod info and my credit card info. They immediately send a brand new rod and then I sent my broken one back in the same rod tube they used. If you don’t send the broken rod back they charge your credit card for a new one.

~JOE~

 

Ok gotcha looks like they are closed until next year well a week from now not sure if my fault I was trying to unsnag my lure by snapping the line when it broke

 

You know it really sucks that it broke my wife got me a new reel for Christmas and was first Time out with the setup

 

My friend recently replaced st croix on warranty. He waited very long time.

 

Well, guys, I sent them an email last night 12-26-21. their website said they would be closed until 1-3-22
There's nothing else I can do until then, except have happy thoughts and hope that they will replace the broken fishing rod and if I have an option to upgrade I would like to get a Glass spinning rod for my square bills anyway I will update this thread when I hear back from them

 

Well I just got off the phone with Cristian from customer service at st croix great people 👍 had to cut rod Searle numbers out and just mail them that section back looking like I'm going to get $70 dollars credit for my MOJO and $110 credit on my 20 year old legend sending them out now

 

Good question going to upgrade the legend to a Avid and the MOJO to a MOJO glass spinning rod 👍 just for square bills 😀

 

Well my new fishing rod is on the way I decided to just get one rod went with the Legend Glass 7'2" spinning
Come on spring

 

Well my replacement Rods came today I can hardly wait until spring to start throwing Square Bills on my new Glass legend spinning rod 🙃 but now I need another reel for the other rod got a MOJO medium action too

 

Good for you did you get same rods or do a upgrade

 

I don't own any St. Croixs & most likely never will. But it's good to know there's still somebody out there that stands solidly behind their products.

Sears used to. Then they stopped. Then they disappeared.

Kids are probably thinking, "Who's Sears?"

 

Good thing you didn't say Montgomery wards.

 

(Monkey Wards)

At least they had the swanky 'Electric Avenue' electronics department.

 

I stayed with the same rods. I thought about upgrading but I really liked those 2 rods as is. Now I have to see if I ever replaced the remaining 2 broken ones I have left. Both those rods are super old so I think I may have already warrantied them and never destroyed them because they were just broken tips.